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[SOLVED] Printer no longer Printing

https://forum.salixos.org/viewtopic.php?t=6644

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[SOLVED] Printer no longer Printing

Posted: 15. Aug 2015, 03:10
by Atip
For what-so-ever reason my printer will just not print any more.
I tried all kind of settings, nothing works.

Code: Select all

lpq
Brother_DCP-385C is ready
no entries

Code: Select all

cat file | lpr
lpq
Brother_DCP-385C is ready
no entries
In cups website printing a test page I get in Jobs:
Brother_DCP-385C-100 Unknown Withheld 1k Unknown completed at
Sat 15 Aug 2015 10:05:06 AM
and nothing ist printed.

The last lines of the Error Log from cups for this job are

Code: Select all

D [15/Aug/2015:10:43:27 +0800] [CGI] /usr/share/cups/drivers/pscript5.dll: No such file or directory
D [15/Aug/2015:10:43:27 +0800] cupsdReadClient: 16 POST / HTTP/1.1
D [15/Aug/2015:10:43:27 +0800] cupsdSetBusyState: newbusy="Active clients", busy="Active clients"
D [15/Aug/2015:10:43:27 +0800] cupsdAuthorize: No authentication data provided.
D [15/Aug/2015:10:43:27 +0800] cupsdReadClient: 16 1.1 Get-Subscriptions 1
D [15/Aug/2015:10:43:27 +0800] Get-Subscriptions ipp://localhost/
D [15/Aug/2015:10:43:27 +0800] Get-Subscriptions client-error-not-found: No subscriptions found.
D [15/Aug/2015:10:43:27 +0800] Returning IPP client-error-not-found for Get-Subscriptions (ipp://localhost/) from localhost
D [15/Aug/2015:10:43:27 +0800] cupsdSetBusyState: newbusy="Active clients", busy="Active clients"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: SERVER_NAME="localhost"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: REMOTE_USER="root"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: CUPS_VERSION="CUPS v1.5.4"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: TITLE="Administration"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: SERVER_NAME="localhost"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: REMOTE_USER="root"
D [15/Aug/2015:10:43:27 +0800] [CGI] cgiSetVariable: CUPS_VERSION="CUPS v1.5.4"
D [15/Aug/2015:10:43:27 +0800] cupsdReadClient: 16 WAITING Closing on EOF
D [15/Aug/2015:10:43:27 +0800] cupsdCloseClient: 16
D [15/Aug/2015:10:43:27 +0800] cupsdSetBusyState: newbusy="Active clients", busy="Active clients"
D [15/Aug/2015:10:43:27 +0800] PID 8137 (/usr/lib/cups/cgi-bin/admin.cgi) exited with no errors.
D [15/Aug/2015:10:43:27 +0800] Script header: Content-Type: text/html;charset=utf-8
D [15/Aug/2015:10:43:27 +0800] Script header: 
D [15/Aug/2015:10:43:27 +0800] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
D [15/Aug/2015:10:43:30 +0800] cupsdReadClient: 12 GET /admin/log/error_log HTTP/1.1
D [15/Aug/2015:10:43:30 +0800] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
D [15/Aug/2015:10:43:30 +0800] cupsdAuthorize: Authorized as root using Basic
In system-config-printer again no test page is being printed.
troubleshoot file opening lines:

Code: Select all

Page 1 (Scheduler not running?):     
{'cups_connection_failure': False}   
Page 2 (Is local server publishing?):
{'local_server_exporting_printers': False}
Page 3 (Choose printer):
{'cups_dest': <cups.Dest Brother-DCP-385C (default)>,
 'cups_instance': None,
 'cups_queue': 'Brother-DCP-385C',
 'cups_queue_listed': True}   
Page 4 (Check printer sanity):
{'cups_device_uri_scheme': u'usb',
 'cups_printer_dict': {'device-uri': u'usb://Brother/DCP-385C?serial=BROL8F326376',
                       'printer-info': u'Brother DCP-385C',
                       'printer-is-shared': True,
                       'printer-location': u'',
                       'printer-make-and-model': u'Brother DCP-385C CUPS v1.1',
                       'printer-state': 3,
                       'printer-state-message': u'Sending data to printer.',
                       'printer-state-reasons': [u'none'],
                       'printer-type': 8556620,
                       'printer-uri-supported': u'ipp://localhost:631/printers/Brother-DCP-385C'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'auth-info-required': u'none', 
                                 'charset-configured': u'utf-8',
                                 'charset-supported': [u'us-ascii', u'utf-8'],
                                 'color-supported': True,
                                 'compression-supported': [u'none', u'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': u'1.5.4',
                                 'device-uri': u'usb://Brother/DCP-385C?serial=BROL8F326376'
the last 20 lines of troublshoot file

Code: Select all


'D [15/Aug/2015:10:52:27 +0800] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"',
               'D [15/Aug/2015:10:52:27 +0800] cupsdReadClient: 24 POST / HTTP/1.1',
               'D [15/Aug/2015:10:52:27 +0800] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"',
               'D [15/Aug/2015:10:52:27 +0800] cupsdAuthorize: Authorized as user using PeerCred',
               'D [15/Aug/2015:10:52:27 +0800] cupsdReadClient: 24 1.1 Cancel-Subscription 1',
               'D [15/Aug/2015:10:52:27 +0800] Cancel-Subscription /',
               'D [15/Aug/2015:10:52:27 +0800] cupsdIsAuthorized: username="user"',
               'D [15/Aug/2015:10:52:27 +0800] cupsdMarkDirty(-----S)',
               'D [15/Aug/2015:10:52:27 +0800] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients"',
               'D [15/Aug/2015:10:52:27 +0800] Returning IPP successful-ok for Cancel-Subscription (/) from localhost',
               'D [15/Aug/2015:10:52:27 +0800] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"',
               'D [15/Aug/2015:10:52:27 +0800] cupsdAcceptClient: 27 from localhost (Domain)',
               'D [15/Aug/2015:10:52:27 +0800] cupsdReadClient: 27 GET /admin/log/error_log HTTP/1.1',
               'D [15/Aug/2015:10:52:27 +0800] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"',
               'D [15/Aug/2015:10:52:27 +0800] cupsdAuthorize: No authentication data provided.']}
Page 13 (Locale issues):
{'printer_page_size': u'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}
For me to print now I have to change to another slack distro which I am testing. Not really ideal. However, it shows my printer is working.

How could I get the printer in Salix to print again?

Re: Printer no longer Printing

Posted: 15. Aug 2015, 12:19
by laprjns
Check your cups configuration file (/etc/cups/cupsd.conf) to see that it still has the wheel group in the SystemGroup directive. It should look like this:

Code: Select all

SystemGroup sys root wheel
If the wheel group is not there then you most likely accepted the configuration file (via dotnew) after the cups package was upgraded back on July 7.

Re: Printer no longer Printing

Posted: 16. Aug 2015, 03:17
by Atip
laprjns wrote:Check your cups configuration file (/etc/cups/cupsd.conf) to see that it still has the wheel group in the SystemGroup directive. It should look like this:

Code: Select all

SystemGroup sys root wheel
If the wheel group is not there then you most likely accepted the configuration file (via dotnew) after the cups package was upgraded back on July 7.
I had done that. Nothing doing.

I copied cupsd.conf and printerns.conf over from the slack distro where the printer is working.
Added wheels. Nothing doing. I copied the entire /etc/cups over from that distro over. No printing.

My entire printing system acts as if it woud be printing or that all the settings point to printing. By now I have 115 jobs showing as completed, yet none did print.

Where is the hang-up?

Re: Printer no longer Printing

Posted: 16. Aug 2015, 08:20
by ibka
Try to run cups-genppdupdate as root.

Re: Printer no longer Printing

Posted: 16. Aug 2015, 10:25
by Atip
ibka wrote:Try to run cups-genppdupdate as root.
/quote]
sudo /usr/sbin/cups-genppdupdate
Did not update any PPD files
[/quote]

Now I changed to another kernel-3.18.11-smp still not printing. :?: :?: :?:

Re: Printer no longer Printing

Posted: 16. Aug 2015, 10:54
by laprjns
Atip wrote:
laprjns wrote:I copied cupsd.conf and printerns.conf over from the slack distro where the printer is working. Added wheels. Nothing doing. I copied the entire /etc/cups over from that distro over. No printing.
I assume you did restart the cups service after doing this.

Re: Printer no longer Printing

Posted: 17. Aug 2015, 01:11
by Atip
laprjns wrote:
Atip wrote:
laprjns wrote:I copied cupsd.conf and printerns.conf over from the slack distro where the printer is working. Added wheels. Nothing doing. I copied the entire /etc/cups over from that distro over. No printing.
I assume you did restart the cups service after doing this.
Of cause ;-)

Re: Printer no longer Printing

Posted: 17. Aug 2015, 11:27
by djemos
In case you mixed up new cups package from slackware current , qpdf is needed to be able to print along with cups-fliters package.
If you don't then forget this post.

Re: Printer no longer Printing

Posted: 18. Aug 2015, 03:15
by Atip
djemos wrote:In case you mixed up new cups package from slackware current , qpdf is needed to be able to print along with cups-fliters package.
If you don't then forget this post.
I have a libqpdf file in ./usr/lib.

Booted into live Slackel Openbox. No printing there as well. From this attempt I have a troublshoot.txt file available.

The moment I boot into distro partition with VL-7.1 32bit I can print instantly.

Re: Printer no longer Printing

Posted: 18. Aug 2015, 08:20
by Atip
A last try.

On my IDE HD I have an unused partion with Salix-14.0 installed. At least that what
/etc/slackware-version says. I revived this partion now and booted into it.

And printers will not print. :?: :twisted:

There is one difference so from my current working box, command "lpq" does show the
print queues.
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